Emergency Ride Home Procedures for ORNL and Y-12 Participants

The following procedures apply only to ORNL and Y-12 participants.

Procedures for Y12 Employees:

When you have a qualified emergency (see guidelines), contact Metro Cab to provide your Emergency Ride Home service. Please allow the taxi service 30 to 45 minutes to reach Y-12 due to travel time from locations in Knoxville.

The Visitor's Center is the only approved pick up location for those using Emergency Ride Home vouchers. Your ERH service provider may not pick you up at any place other than the Visitor's Center due to security restrictions.

You may call the Y-12 internal shuttle to take you or have someone else take you to the Visitor's Center to meet your cab. Remember, to allow time for your taxi to arrive but please do not keep them waiting beyond 15 minutes.

If more than one Smart Trips participant is sharing the ride, EACH participant must submit a voucher for the Emergency Ride Home.


Procedures for ORNL Employees:

When you have a qualified emergency (see guidelines), contact Metro Cab to provide your Emergency Ride Home service. Please allow the taxi service 30 to 45 minutes to reach ORNL due to travel time from locations in Knoxville.

The Visitor's Center is the only approved pick up location for those using Emergency Ride Home vouchers. Your ERH service provider may not pick you up at any place other than the Visitor's Center due to security restrictions.

You must call the Visitor's Center to inform them that a taxi will be coming to pick you up. The Visitor's Center will call the guard at the portal to inform them of the taxi pick up. After hours, you will need to contact LSS.














































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